Fostering Friendships at Work and Beyond
By Jennifer McFee
Doug Deally is sold on the notion of viewing his customers as friends through his work at Peak of the Market Ltd..
Dedicated to his role as a sales representative, Doug has enjoyed the time to get to know his customers over the years he has spent working for the organization.
“I have a lot of customers who I really enjoy talking to and miss when we’re not connecting,” he says. “I’ve had the pleasure of meeting a lot of them in person, and it makes it more satisfying. On a personal level, you can build friendships and not just business relationships. I’ve had the fortune of breaking bread with a lot them, and there are still more who I want to meet.”
His commitment is clear to his customers, especially since Doug will even answer their calls while on holidays.
“We’ve known each other so long that it’s like if a friend called me on my holidays, I’d take the call,” he says. “I often try to combine work with holidays. For example, I have family in southern Ontario but I have a large amount of customers in southern Ontario as well. So if I’m going out there for holidays, I’ll try to meet with them. I’ve been to some of their homes and met their families, so it’s like I’m just going to spend some time with another friend.”
At the same time, Doug has developed a bond with co-workers he sees every day at Peak of the Market Ltd.
“It’s kind of interesting because it’s like a group of friends that you’ve had for a long time,” he says. “Sometimes you’re catching up and seeing what’s going on, even though it’s only been over night since you last saw each other.”
When he’s not on the job, Doug also enjoys connecting with friends and family.
“I have a great group of friends outside of work. I’ve known some for 30-plus years, so even if I don’t talk to them for a month at a time, it’s like we just talked the day before. It’s that easy. We try to do things together, whether it’s just to sit on a patio and catch up in the summertime or to go over to a friend’s house and watch a football game,” he said. “And, of course, family helps you with that too. My family is well spread out from B.C. to Ontario, but my parents are still here so it’s definitely a weekly occurrence to visit with them.”
In addition to his social endeavours, Doug enjoys tackling tasks around the house.
“It gives you a sense of accomplishment and worth,” he says. “You have something to show for all your hard work — and that same concept applies to the job too.”